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Cr8 A Gift Terms & Conditions

Cr8 A Gift is committed to customer satisfaction. If, for any reason, you are not completely satisfied with your order then please contact us within 72 hours of receiving it.

enquiries@cr8agift.co.uk

PURCHASING ALCOHOL:-

Purchasing alcohol is strictly to restricted to adults over the age of 18.

 

If you are purchasing alcohol your order will need to be signed for by an adult over the age of 18.

RETURNS:-

Engraved Gifts are non-returnable and non-refundable unless an error has been made on our part. If your goods arrive damaged then you must inform us within 48 hours and we will arrange a replacement.

OUR GUARANTEE TO YOU:-

Personalised or engraved products are non-returnable and non-refundable unless they arrive damaged in which case we will send an immediate replacement. If we have made an error on your order you can decide to either have a replacement sent or receive a full refund - GUARANTEED. Personalised goods are sent via the DPD/HERMES. Please let us know if your goods don't arrive in the specified time. Replacement goods will be sent if an item gets lost in the post.

Order Cancellations:-

For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items which we have made, personalised or customised specifically for you. Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

If you wish to cancel your order you can notify us by email to enquiries@cr8agift.co.uk or by telephone 01404 892845 before we have dispatched the goods to you or where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns' policy above.

 

Licence to use website:-

You may view, download for caching purposes only, and print pages or images from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

(c) you must not edit or otherwise modify any material on the website.

PRIVACY POLICY:-

Cr8 A Gift maintains very high standards for the protection of your privacy over the Internet. The purpose of this statement is to explain what information we collect and how we deal with it. We only use the information we collect about you lawfully. We aim to safeguard the privacy of all our users while providing a high quality of personal customer service.

When you buy goods from us, we ask for information such as your name, e-mail address, delivery address, contact details and, credit/debit card details. We keep a record of some information so that we can recognise you as a registered customer and fulfill your orders as efficiently as possible. We do not keep a record of your credit or debit card details. We keep a record of your purchases with us so that we can deal a lot quicker with any queries you may experience with your order.

We keep a record of any e-mail correspondence you send us. This helps us to identify and reply to any problems or concerns with our products or services.

We do not sell or disclose any information obtained about you to anyone outside of our company, unless it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. We do not send out unsolicited e-mails or use any of your personal details for marketing purposes.

You can pay online using your credit or debit card via World Pay

VAT at 20% will be charged on all UK orders.

VAT REGISTRATION NUMBER 985 6589 41

COMPANY NUMBER 08648013

Business Address:-
Cr8 A Gift Ltd,
Block 19b Flightway Business Park, Dunkeswell, EX14 4PB